How to reduce returns in online fashion.
Many returns come from the wrong size. The shopper is not sure. They order two sizes, or pick the wrong one. If you help them choose well, they send back fewer clothes.
No commitment. Live in just 24 hours.
Why shoppers return items
- The item is too big or too small.
- The shopper doesn't know how it will look on them.
- To be safe, they order several sizes of the same item.
What to do, step by step
- Give shoppers size advice on every item: three answers and the right size.
- Let them see the clothes on themselves with virtual try-on.
- Check your shoppers' measurements in the report. You'll see which items run small or large.
A real case: Max Martini Milano
- A store with 100k sessions a month. Two problems: doubts about size and returns at 12.52%.
- With Mody, returns fell to 6.77%: −46%.
- In 30 days, +57% more shoppers bought. The size advice is right 97 times out of 100.
Try it on your store
We show you Mody on your own catalogue.
No commitment. Live in just 24 hours.
Frequently asked questions
How do you reduce returns in fashion e-commerce?
Help shoppers pick the right size. Then they send back fewer clothes. At Max Martini, returns fell by 46%: from 12.52% to 6.77%.
Will I get the same results as Max Martini?
Every store is different. On a call we show you Mody on your own catalogue.
How long does it take to start?
About 30 minutes. Live in just 24 hours. The trial is free.